Job Description
1. Drive both top and bottom line growth, effectively contributing to the achievement of P&L goals (sales, margins, and inventory).
- Work with BU Head to define, develop, execute and implement impactful campaigns with a focus on the NTR landscape to achieve qualitative and quantitative objectives.
- Leverage strong understanding of the e-commerce landscape to ensure digital touchpoints are fully integrated throughout the consumer journey, driving innovation, traffic growth, and conversion.
- Negotiate with brand partners on marketing support initiatives such as MSA, GWP, vouchers, discount funding, and miles programmes to maximise commercial value.
- Lead day-to-day Category Management activities, including vendor acquisition, smooth partner onboarding, precise demand forecasting, dynamic pricing actions, and active depletion strategies to maintain optimal inventory health and margin delivery.
2. Optimise the Domestic Beauty & Wellness landscape through data-driven insights and structured evaluation.
- Conduct regular field surveys and assortment reviews to assess product relevance, cannibalisation patterns, pricing competitiveness, and profitability risks.
- Collaborate closely with the Demand Planner to deliver quarterly insights, strengthening decision-making on assortment, stock levels, and promotional planning.
- Continuously analyse the performance and operational effectiveness of both Domestic and Dropship business models, identifying opportunities to streamline processes, elevate customer experience, and enhance overall profitability.
- Produce periodic market, competitor, and category analytics to capitalise on key industry trends and identify whitespace opportunities.
- Lead deep-dive assortment planning exercises to optimise product mix, brand representation, and category performance.
3. Build and manage strong relationships with internal and external stakeholders.
- Foster effective partnerships with brand principals, suppliers, internal marketing teams, operations, and finance to drive alignment and seamless execution.
- Support cross-functional initiatives that strengthen operational synergy across commercial, content, fulfilment, and customer experience workflows.
4. Formulate e-commerce promotional strategies to maximise sales.
- Analyse category performance, search trends, customer behaviour, and platform capabilities to propose targeted promotional strategies.
- Partner with Channel teams to ensure campaigns are optimised for visibility, engagement, and conversion
5. Ensure healthy stock levels and commercial readiness.
- Work closely the Demand Planning team to ensure optimal inventory coverage for BAU and campaign periods
- Coordinate with CoE teams on timely promotional setups, stock allocations, pricing checks, and product activation to ensure a seamless customer experience.
6. Support customer issue resolution through cross-team collaboration.
- Monitor recurring issue themes raised by CE and provide category or partner-related insights to help drive long-term process or workflow improvements.
- Ensure partner compliance and responsiveness during escalations, while maintaining a positive customer-centric approach.
7. Oversee partner contract adherence and payment matters.
- Track and ensure timely payments from partners in accordance with commercial agreements and payment terms.
- Liaise with Finance and vendor counterparts to resolve disputes or invoicing discrepancies.
Job Requirements
- Strong and results-proven track record in delivering sales grown and/or business objectives.
- Minimum of 3 years experience in the Beauty and eCommerce sectors. Experience in Wellness or Fashion industries will also be considered.
- Excellent communication skills, commercial sense, problem solving skills, negotiation skills and data analytical skills to work effectively in a team within a flexible and fast paced dynamic environment. Equipped with the capability to drive actionable insights that fuel business expansion.
- Solid understanding of domestic and dropship operations, eCommerce platforms, products, digital marketing tools, and travel retail industry practices. Experienced in eCommerce product management with the ability to optimize sales and business performance.
- Ability to manage and influence internal & external stakeholders.
- Outstanding time management skills and the capacity to multitask effectively
- Proficient in Microsoft Outlook, Excel, Word, and PowerPoint (minimum intermediate level for excel).
- Educational Background: Candidates with degrees in Business, Marketing, eCommerce, digital marketing are encouraged to apply. Your educational background will be viewed as a positive addition to your qualifications.
