Position Summary
The Senior Manager of IT Operations Asia oversees IT Operations and Support functions for all Reed Smith Asia offices. This role ensures exceptional customer service to end-users and maintains high readiness and functionality for all technological aspects. The Regional Senior Manager manages Team Leaders and their teams, including local Deskside and Audio Visual support, overseeing day-to-day operations, ensuring necessary recordkeeping, and participating in planning and testing new technology initiatives. Additionally, this position assists the Assistant Director with special projects, research, and improvement initiatives, coordinating with supervisors, managers, and business managers as necessary.
Requirements
Education:
Bachelor's Degree in Information Technology or related discipline, or equivalent combination of experience and other training. Additional training/certification in current, relevant technologies preferred.
Experience
Ten years experience in a Management IT Operations function. Experience in law firms and knowledge of the latest technology trends and innovations within the legal industry.
Skills
- Extensive knowledge of PCs, Windows, Microsoft Office, Document
- Management Systems, Smartphones, and networking fundamentals.
- Exceptional customer service skills, with the ability to communicate effectively with non-technical users.
- Excellent communication and interpersonal skills, with the ability to interact effectively with all organizational levels, as well as vendors and external parties.
- Strong customer focus and a proven track record of providing the highest level of customer service.
- Ability to effectively manage multiple priorities and adapt to constantly changing priorities.
- Strong organizational, communication, leadership, problem-solving, and presentation skills.
- Ability to develop and motivate people, creating a positive team environment.
- Ability to manage people, time, and resources effectively to accomplish goals.
- Ability to take ownership of projects and problem resolution as appropriate.
Supervisory
Responsibilities
Provide direct supervision to team members in assigned office(s) as well as Team Leads and Deskside Support Specialists in the resident office. Chair and document team meetings and 1 to 1 catch ups.
Equipment
To Be Used
Personal computer and other office equipment such as telephone, typewriter, calculator, fax machine, duplicating machine and so on.
Typical
Physical Demands
Sitting, standing, bending, stooping, and reaching. Lifting to 20 pounds. Manual dexterity and range of hearing/vision sufficient to operate standard office machines.
Typical
Mental Demands
Able to deal with stress associated with fast-paced work environment. Multiple priorities/tasks. Make judgment decisions and adapt to changing work situations. Grasp and apply new ideas. Communicate with various personalities at all levels.
Working
Conditions
Works in a typical office setting. Travel to other firm offices may be required. Frequently called upon to work in excess of 40 hours per week.
