We are looking for a highly driven Area Manager / Senior Area Manager to oversee operations across multiple outlets in Singapore.
This is a hands-on, operations-heavy leadership role responsible for ensuring smooth daily operations, strong manpower control, and consistent execution of brand standards across all outlets.
You will play a key role in driving performance, developing outlet teams, and ensuring operational excellence aligned with HQ expectations.
Key Responsibilities
1. Multi-Outlet Operations Management
- Oversee day-to-day operations across 5 outlets
- Ensure all outlets meet brand SOPs, food quality, and service standards
- Conduct regular outlet visits and audits
2. Manpower Planning & Control
- Manage outlet staffing, scheduling, and deployment
- Optimize manpower cost while maintaining service quality
- Work closely with outlet managers on rostering and productivity
3. Team Leadership & Development
- Lead, coach, and develop Outlet Managers and Supervisors
- Build a strong service culture and accountable team environment
- Handle performance reviews, discipline, and staff retention
4. Sales & Performance Management
- Drive outlet sales and profitability
- Monitor KPIs (sales, food cost, labour cost, wastage)
- Identify gaps and implement improvement strategies
5. Operational Excellence
- Ensure consistency in food quality and customer experience
- Troubleshoot operational issues across outlets
- Maintain high standards in hygiene, safety, and compliance
6. HQ Liaison & Reporting
- Align local operations with HQ expectations and standards
- Prepare reports and provide updates on outlet performance
- Execute HQ initiatives, campaigns, and menu rollouts
Requirements
- Minimum 3-5 years (Area Manager) or 5-8 years (Senior Area Manager) in multi-outlet F&B operations
- Strong experience in casual dining / chain restaurant environment
- Proven ability to manage multiple outlets and teams simultaneously
- Strong understanding of manpower planning, cost control, and operations
- Hands-on, ground-oriented leader (not desk-bound)
- Strong leadership, communication, and problem-solving skills
- Able to work weekends and peak periods when required
What We're Looking For
- Someone who is operationally sharp and detail-oriented
- Strong sense of ownership and accountability
- Able to balance manpower cost vs service quality
- Comfortable being challenged and working in a structured brand environment
