Job Description
Drive growth and operational excellence as our Area Manager! This role requires a hands-on approach, proven experience and a passion for achieving ambitious financial goals. You'll manage all aspects of kiosk operations, including staffing, revenue growth, cost control and financial performance, ensuring consistent service excellence across all outlets.
Responsibilities:
- Manage all assigned stores (about 10) to ensure smooth flow of daily operations & delivery of targets for each outlet.
- Implement company programs and manage the operations as required to ensure compliance with SOPs, safety regulations and local regulations to ensure an optimal level of service and quality are provided to the customers.
- Ensure that operational and training standards are consistently followed and executed across different stores.
- Manage manpower schedules.
- Step in to assist with simple cooking or serving tasks during periods of low staffing, demonstrating a hands-on leadership approach.
- Participate in audits to ensure company standards for operations, food quality, outlet hygiene and workplace safety are met.
- Investigate customer complaints and propose areas of improvements.
- Recruit, retain and motivate the employees conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
- Monitor and control the maintenance and sanitation of all the areas of the kiosks and equipment to protect the assets, comply with regulations and ensure quality service.
- Perform any other job-related duties as assigned.
Required Knowledge and Experience:
- At least 3 years of proven relevant experience in the F&B industry.
- Have a strong commercial acumen with the ability to identify opportunities.
- Proven track record in achieving sales growth targets.
- Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
- Able to set priorities, plan, organise, and delegate.
- Ability to thrive in a fast-paced, hands-on environment.
- Willingness to step in and assist with simple cooking or serving tasks during periods of low staffing, demonstrating a hands-on leadership approach.
- Flexibility to travel between kiosks and work on weekends/ public holidays.
- Position and salary commensurate with qualifications and experience.
Please state your reason for leaving, current/last drawn salary, expected salary and availability date (to commence work).
