Responsibilities
- Work with commercial team in prioritization of evaluations and projects
- Support in the training of distributors in the region on applications, as well as monitor their quality and performance
- Work with direct customers and/or distributors on
- installation and commissioning of robot systems in hospitals and clinics
- troubleshooting, servicing and maintenance of robot systems on-site and locally
- implementation of hardware and software updates on-site
- providing applications support to clinicians during initial usage
- Plan for service and maintenance tasks (For Senior position)
- Collect feedback from clinicians on performance of robot systems
- Willingness to travel 50%-75% of the time,
- Primary support region, APAC region
- Secondary support region: Rest of world based on company assignment
Competency Requirements
For Senior Applications Engineer
- Diploma or Bachelor's degree in Engineering, Mechatronics Engineering, Biomechanics preferred
- Intermediate understanding of mechanical, electrical and software engineering for installation, troubleshooting and maintenance of medical devices on-site
- At least 3 years experience of supporting clinicians in Operating Theatres on the application of medical devices
- At least 3 years experience in medical devices and/or in technical assembly, servicing or sales
- Willingness to work in a clinical environment
For Junior Applications Engineer
- Diploma or Bachelor's degree in Engineering, Mechatronics Engineering, Biomechanics preferred
- Basic understanding mechanical, electrical and software engineering for installation, troubleshooting of device.
- Willingness to work in a clinical environment
