Create and maintain project documentation, including steering committee presentations.
Engage in strategic planning to achieve long-term efficiencies and success.
Facilitate a smooth transition to the application support team, addressing any pending open items and issues.
Develop change management documentation and communication plans for end-users.
Managing Service Requests Incident Management Problem Management, Change management and Relationship Management
Ensuring continual Service Management Process Improvement Disaster Recovery Planning and Testing.
Handling user incident tickets and ensuring that affected users are informed as to resolution, (updating knowledge base as appropriate), this will involve supporting our applications on the trading floor as well as with back-office users.
Handling escalated incident tickets and working with members of the team and developers.
Supporting the resolution of high impact incidents on our services (including attendance at incident bridge calls).
Owning problem tickets that have been raised for your application set.
Providing resolution for open problems or ensuring that the appropriate parties have been tasked with doing so.
Working with project managers on the introduction and supportability of new services and systems.
Handling escalated incident tickets and working with members of the team and developers.
Supporting the resolution of high impact incidents on our services (including attendance at incident bridge calls).
Skills Requirement
Bachelors Degree in Engineering/Information Technology/ Computer Science
4-6 years of experience in banking domain.
Exposure in Prem Fabric technology, end-to-end analytics and data platform designing for enterprises.
Should be a Subject matter expert in Unix Scripting and hands on experience in automating the manual activities to reduce TOIL.
Need to have debugging knowledge of all on Prem Fabric logs like system logs, application logs, security logs, event logs, error logs, access logs, audit logs, and debug logs.
Exposure in GCP related technologies.
Good in implementing and maintaining network architecture within GCP, including load balancers, VPNs, and connectivity with on-premises networks. Ensuring data security and compliance with industry standards by configuring IAM roles, service accounts, and access policies.
Good in Oracle related technologies especially in SQL, PLSQL, Oracle Forms and Oracle Reports, Performance tuning.
Need Realtime experience in Database migration activities like DB2 to Oracle Migration, on Prem to GCP Migrations.
Exposure in Double-Take Cloud technology and experience in config of replication set and troubleshooting using logs.
Familiarity with Jira or similar tools for backlog grooming, managing user stories, bugs, fixes, and test results.
Hands on experience in Ansible with knowledge of Installing, configuring, provisioning, updating, upgrading, monitoring, mitigating, and troubleshooting systems.
Exposure in ITRS Geneos - Experience in Gateway creations and Sampler creations
