We are looking for a Functional Support - BA based in Singapore.
The main responsibilities are :
Production monitoring
- Monitor the global IT platform and execute the associated action when alerts are raised.
- Process (analyze, solve, document) incidents.
- Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
- Maintain monitoring systems and continuously share ideas to improve its effectiveness.
- Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
- Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
- Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures
Support to users
- Process local user support requests (configurations, assistance,)
- Collect regularly user feed-backs on system Run Quality and share it with development teams
Transversal
- Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,
- Self-organize continuous learning on the IS systems and landscape
- Manage the IT part of the Singapore Business Continuity Plan
- Share improvement ideas with Business Analyst
Qualification:
- University degree in IT Engineering (From French School or College)
- 1-2 years relevant experience in IT trading environment
- Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.
Behavioral and social skills
- Interactive behavior : Active Listening and communication skills
- Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation
- Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability
Technical and functional skills
- Understanding of trading environment.
- First experience in live monitoring and application support of large IT systems
- Good technical knowledge on Windows environment
- SQL skill
- Good Scripting skills
