As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application.
Your role will involve ensuring quality by utilizing exceptional communication skills to maintain our world-class systems.
You will accurately define client issues and interpret and design resolutions based on your deep product knowledge.
You are expected to perform independently and become a subject matter expert.
Active participation and contribution in team discussions are required, along with providing solutions to work-related problems.
Develop and implement strategies to enhance system performance and reliability.
Collaborate with cross-functional teams to identify and resolve technical issues.
Provide training and support to team members and clients on system functionalities.
Monitor system performance and proactively address potential issues before they escalate.
Requirements:
Expert proficiency in Application Production Support is required.
Advanced proficiency in Services Management is recommended.
Intermediate proficiency in Customer Support Operations, along with beginner proficiency in .NET Programming and Microsoft SQL Server Integration Services (SSIS), is suggested.
Minimum working experience - Understand the ITIL application support process, worked with AzDO previously.
Top 3 MUST have skillset - AzDO, ITIL Process, Tickets handling.
