Application Support _L2

Job Description 

As a L2 resource

• Support his / her team during diagnosis when technical issues rise in his/her scope of expertise, 
• Takes up technical tasks and support day to day BAU tasks/Inicidents/RFC's 
• provides technical knowledge, supports services both proactively and reactively to maintain the availability  

and reliability of applications in accordance to the SLA, 

• reviews technology changes to identify potential risks 
• supports his / her team during diagnosis when technical issues rise in his/her scope of expertise, 
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization, 
• engages with technical peer, Development team, Service managers, Architect and project teams on  

technology roadmap and projects, 

• is available and able to drive technically, any complex or high severity incidents that occur within the scope  

of their role,  

• Flexible to work in shifts and support Oncall 24/7 
• The candidate will provide level 2 support for the core banking system and investment banking of the bank.  
• The application includes modules related to accounting, back-office transactions, payments, risks, and reporting  

for local regulator or Head Office in Paris. 

• Candidate will involve in customization, Integration testing phases and document solutions, with a focus on  

integration of Real-Time Payments System, Products and adherence with bank policies. 

• Main responsibilities in close interaction with the projects stakeholders, candidate will understand  

requirements, collaborate with technical IT specialists, Ensure integration of the new tool with existing 

enterprise application ecosystem of the bank. 

• Contribute to analyzing, resolving and providing technical support, contribute to maintaining a high standard of  

delivery quality, participate in technical discussions and propose solutions based on industry best practices 

• Prepare and maintain support functional documentation with process flows, user stories, functional test cases,  

integration tests etc.  

• Good Hand-on in Server and Application Decommissioning process. 

Skills Required  

• Application and Production support over minimum 4 years 
• Quality assurance and good understanding of ITIL 
• Good Technical transverse background (Infra, database, tools) 
• Strong communication skills  
• Ability to work in a cross-functional team  
• Embrace change 
• Evangelize state of the art practices in agile methodology,  
• 
  
• and secure DevOps practices. 
• Experience in UNIX servers and applications built on JAVA/J2EE in Unix environment. 
• Experience in WINDOWS servers and applications management WINDOWS environment. 
• Understanding of Relational Database Systems like Sybase, Oracle, MSSQL and PostgreSQL 
• Knowledge on messaging systems such as WebSphere MQ 
• Good understanding of DevOps, with experience on at least one of the configuration management tools ,like 

 ansible, Puppet 

Technology Proficiency 

• OS Platform : Windows, Linux Red hat  
• Scheduling Tools BMC CTRL-M 
• Monitoring OMI 
• CFT transfer tool  
• IBM MQ Series 
• J2EE WAS, Jboss, IIS, Tomcat 
• Database Oracle, Sybase, SSQL server, PostGreSQL 
• Network (DNS, OS, Firewall , Network) 
• Service Now, JIRA 
• Knowledge in Devops Tools

If your profile matches with the above JD, Please send me your updated resume to [Confidential Information]