We are partnering with our client to hire a capable and motivated Level 2 (L2) Application Support Engineer to join their operations team. This role is critical in ensuring the stability, reliability, and performance of production systems within a high-availability environment.
You will work within a cross-functional setup alongside engineering, DevOps, and infrastructure teams, focusing on service reliability, operational excellence, automation, and continuous improvement.
Incident & Application Support
- Provide Level 2 support for production and staging environments, managing escalations from Level 1 support.
- Investigate application errors, system alerts, performance issues, and integration-related incidents.
- Restore services within agreed SLA/OLA timelines and ensure proper documentation and closure.
Troubleshooting & Root Cause Analysis
- Perform in-depth technical investigations using logs, monitoring dashboards, and system metrics.
- Conduct root cause analysis for recurring or high-impact incidents.
- Recommend and implement corrective and preventive measures to minimise future incidents.
Collaboration & Escalation
- Work closely with L3 engineers, DevOps teams, and external vendors to resolve complex issues.
- Provide structured technical findings, logs, and evidence during escalations.
- Participate in incident bridges, post-incident reviews, and operational discussions.
Operational Support
- Monitor system health, alerts, and dashboards to proactively identify potential issues.
- Execute approved configuration updates, patches, and operational fixes.
- Support release, deployment, and maintenance activities when required.
Automation & Process Improvement
- Contribute to automation initiatives across monitoring, alerting, and operational tasks.
- Enhance runbooks, SOPs, and operational workflows to improve efficiency and reliability.
Documentation
- Maintain accurate and updated runbooks, troubleshooting guides, and knowledge base articles.
- Document incident resolutions and operational procedures clearly and comprehensively.
Requirements
- Diploma or Degree in Computer Science, Information Technology, or a related discipline.
- 3-5+ years of experience in application support, systems support, or operations roles.
- Experience supporting production systems within high-availability or mission-critical environments.
- Strong hands-on experience with log analysis and monitoring tools (e.g., CloudWatch, Grafana, ELK, etc.).
- Strong working knowledge of Linux/Unix environments.
- Exposure to cloud platforms (preferably AWS services such as ECS, Lambda, S3, RDS).
- Basic database knowledge (MySQL, PostgreSQL) for health checks and simple queries.
- Fundamental understanding of REST APIs, system integrations, and authentication concepts.
- Familiarity with incident, problem, and change management processes.
Interested candidates are encouraged to submit their resumes outlining their relevant experience and achievements to apply88(@)talentvis.com or click apply!
.We regret to inform that only shortlisted candidates would be notified..
EA License No: 04C3537
EA Personnel No: R22106683
EA Personnel Name: Yang Hui Shan, Sherri
