We are looking for an Application Support Engineer for one of our clients here in Singapore. Your scope is as follow:
Key Responsibilities:
- Batch Job Management - monitor the end-of-day batch and ensure that it starts on the prescribed time, perform first level analysis if there's failure, perform recovery and involve other stakeholders when necessary. Do a milestone check of the critical jobs to ensure they complete on time and do the proper escalation if there's any delay.
- Application System and Infrastructure Monitoring - constantly monitor the alerts from the monitoring tool that tells whether an application, server, website, service, disk space or other system resources are having issue and inform the support persons if necessary.
- Service Requests and User Support - handling of user requests such as running of one time job, scheduling of new job, copying and resending of file, troubleshooting transactional problem and involving other experts if necessary.
- Software Release Support - support the regular release of new software from development teams by stopping and resuming the batch when necessary and ensuring all systems are available for user sanity testing after release deployment.
- System Patch and Upgrade Support - support the regular third-party system upgrade and patches and minimize any disruption.
Required Skills and Qualifications:
- If you have 2 plus years of experience in TWS (Tivoli Dynamic Works Console), this is desirable else if you have experience in a production support role, that is the second preferred work experience for this position.
- Good knowledge of Unix Script & Shell Scripting.
- Knowledge of the requirements of IT production (Banking System).
- Note: This is a shift role, two shifts are as 7 am - 3 pm and 8 am - 4 pm SGT, and the person may be asked to work on weekend shifts too.
