Application support Engineer

Position Overview

• Working within the Operational Support and Efficiency organisation, the role will be expected to perform the RTB (run the business) activities for the business that we support. The Application Support Analyst will be expected to work on oncall rotations to handle, triage and escalate on alarms and issues that may arise during their shift. During periods where the analyst is not on rotation, the analyst is expected to perform other activities, including but not limited to developing tooling and platforms to enhance the operational experience, generating reports on the various kinds of operational workloads and reviewing capacity needs of the business.

Job Responsibilities

• The application support analyst will handle the day to day operations of the business. The candidate will need to demonstrate a structured and analytical approach to the identification, diagnosis and rectification of issues.
• Provide level 1 troubleshooting support and response, and be on standby up to 12h a day during the week of standby
• Log, escalate and follow through with issues, ensuring that issues are resolved
• Develop platforms and tools to make our operations more efficient
• Review and improve our alarms and alarm response
• Periodic reviews and submission of the capacity needs of the business

Requirements

• Diploma/Bachelor's degree in computer science or other highly technical, scientific discipline
• 1-5 years of Technical / Application Support experience on various technology platforms
• Responsible and proactive approach to resolving problems, and being able to have a structured approach to problem solving
• Has had experience writing production ready code