Responsibilities:
- Provide Level 1 & Level 2 application support for a portfolio of enterprise systems
- Manage and resolve incidents, problems, and service requests
- Communicate with end-users via phone, email, chat, and ticketing systems (e.g. JIRA)
- Perform incident analysis, troubleshooting, and resolution
- Document support activities and solutions in JIRA
- Collaborate with project, infrastructure, and production teams
- Perform daily application health checks before business hours
- Track and report escalated issues (weekly/ad-hoc)
- Ensure timely resolution and maintain service quality
Requirements:
- Bachelor's Degree in Computer Science or related discipline
- Minimum 4+ years of experience in application support or development
- Understanding of application servers, production environments, and deployment pipelines
- Working knowledge of database scripting (e.g. SQL)
- Working knowledge of scripting or programming languages
- Strong analytical, logical, and problem-solving skills
- Good verbal and written communication skills
- Ability to explain technical concepts to non-technical users
Nice to Have:
- Experience in financial services or regulated environments
- Exposure to Corporate IT or IT Security domains
- ITIL or Cybersecurity certifications
Working Hours / Shift Requirements:
- Asia Shift: 8:45 AM - 6:30 PM (SGT)
- EMEA Shift: 3:30 PM - 1:00 AM (SGT, next day)
- On-Call (Weekdays): 1:00 AM - 8:45 AM (rotation)
- On-Call (Weekends): 24-hour standby (rotation)
- Weekend, on-call, and Singapore Public Holiday rotations required
To apply, please visit www.gmprecruit.com and search for Job Reference: 93RW45RY
To learn more about this opportunity, please contact Yingying at [Confidential Information]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239
By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by GMP Technologies (S) Pte Ltd and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at GMP Technologies (S) Pte Ltd's website and [https://www.e2i.com.sg/pdpa/].
