Application Support Engineer

Key Responsibilities

• Document new processes and guidelines.
• Automate daily business processes using multiple applications, such as Tidal Scheduler.
• Administer Application user accounts.
• Resolve issues and requests logged by the application users in an effective manner.
• We're a Level 2 Support team and an Escalation point to Level 1 Service Desk Team, receiving priority incident calls, emails and messages.
• Troubleshoot bugs, identify gaps in the system for development and propose workable solutions.
• Escalate bugs, code defects, functional queries and enhancement request to the Hazeltree Vendor Support team and our internal Developers.
• Query database tables to assist in the resolution of issues and requests.
• Coordinate with Hazeltree Vendor Support team and internal DBAs to modify and execute stored procedures or database updates.
• Create, Modify and Troubleshoot Excel Maps using Excel Functions and VBA.
• Analysis infrastructure issues and requests propose solutions and collaborate with infrastructure teams.
• Incident Manager responsibilities for Application related outages.
• Develop inter-application system understanding and add value in operational or strategic team discussions.
• On-Call Weekend rotation and Holiday rotation coverage.
• Active participant in Application Support Projects and Tasks.
• Maintain and administer the Hazeltree Application suit, including modules (collateral, cash and recon), sync manager and the hub.
• On-board new clients to Hazeltree.

Note that the position requires US working hours and shifts rotation.

Requirements

• Bachelor's Degree with a Technical focus.
• Minimum 3 years of technical support experience, with 1 year in the financial industry.
• Experience supporting or using Hazeltree 9X or above.
• Strong verbal/written communication skills, attention to detail and well organized.
• Accounting and financial product knowledge.
• Experience supporting Treasury users.
• Experience supporting back-end collateral and cash applications.
• Strong knowledge of Microsoft Excel and C-Sharp for mapping.
• Strong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each other
• Experience working in a team setting, serving as an internal escalation point and building solutions.
• Programming Language Syntax: MS SQL, Python, C#, XML, PowerShell Scripting.
• Experience using regular expression.
• Support MS Windows Server 2019 or higher.
• Experience supporting web applications and troubleshooting within the web browser.
• Preferred Certifications: SQL, ITIL