Application Support Engineer(Freshers are welcome)

At least 1 - 5 years experience in business analysis, system support,

development, implementing system and maintaining IT systems

Role and Responsibilities

Role and Responsibilities

. Improve IT Operation business process and documentations.

. Triage of issues, including logging, tracking, routing and

categorizing reported incidents and service requests.

. Support users and provide resolutions for L1 issues, including

common problem / issue in FAQ, inquiries and essential

troubleshooting tasks.

. Managing of the service desk common mailbox.

. Prepare monthly report and support User Access Matrix review.

. Communication of operation matters to stakeholders (e.g.

system downtime, new implementations