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Application Support analyst

6-9 Years
SGD 5,000 - 7,000 per month
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  • Posted 22 days ago
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Job Description

Application Support & Maintenance

  • Provide end-to-end support for web and mobile applications built on Drupal, Flutter, Laravel, and other frameworks.
  • Monitor application performance, resolve incidents, and ensure minimal downtime.
  • Conduct root cause analysis for recurring issues and collaborate with engineering teams to implement long-term solutions.
  • Handle API-related issues, database queries, and integration troubleshooting across multiple systems.

Enhancements & Deployment

  • Support application updates, patching, configuration changes, and deployments using CI/CD tools such as Jenkins, ArgoCD, and GitLab pipelines.
  • Assist in application migration, redesign, and feature enhancements, including Drupal-based corporate and content-heavy websites.
  • Coordinate with cross-functional teams during release cycles and ensure smooth deployment of web and mobile features.

Technical Troubleshooting

  • Manage technical issues involving PHP/Laravel, Node.js, REST APIs, Flutter/Dart, and frontend languages (HTML5, CSS3/Bootstrap, JavaScript, jQuery).
  • Resolve server and infrastructure-related issues involving Docker, AWS/GCP, Nginx/Apache, Redis, MySQL/PostgreSQL.
  • Perform log analysis, debugging, and version control management using GitHub/GitLab.

Stakeholder & Client Coordination

  • Work closely with business users, testers, and product teams to understand and resolve functional and technical issues.
  • Provide documentation, knowledge transfers, and support for onboarding new projects.
  • Ensure timely communication and status updates for ongoing tickets and enhancements.

SKILLS: HTML5, CSS3/Bootstrap, JavaScript, jQuery, SASS, Flutter/Dart, Drupal, WordPress, PHP/Laravel, Node.js, REST APIs, PostgreSQL, MySQL, Redis, Firebase, Python, Docker, Kubernetes/GKE, AWS, GCP, Nginx, Apache, ArgoCD, Jenkins, Cloudflare, Terraform, Helm, GitHub/GitLab, SourceTree, Postman, Figma, JIRA, Confluence, PHPUnit, VSCode.

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Job ID: 133357949

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