Application Support Analyst( Tagetik & Hyperion)

POSITION GENERAL DUTIES AND TASKS :
Tagetik: Tagetik CCH, SQL,Linux, Shell scripting.
Hyperion: Hyperion Financial Management, Essbase, Hyperion FDQM, SmartView.
Windows Batch Scripting.
Skillset:
-Technically competent in Tagetik CCH, SQL & Hyperion Modules such as Hyperion Essbase, Hyperion Financial Management & FDM, SmartView.
-Technically competent in Unix/Linux/Windows, MS SQL, JBoss, Batch & Shell scripting.
-Up to 7+ years of IT experience & 5+ application development/support
-Last 3 years of relevant experience in banking/financial services industry
-Strong experience in banking/financial services industry
-Demonstrable analytical skills with deep knowledge Production Support Environment.
-Incident, problem, and service Outage management experience is Plus.
-Good Communication and Articulation Skills.
Roles/Responsibilities:
-Responsible to provide BAU support for ensuring system availability and provide support for applications like Tagetik CCH, Hyperion modules - HFM, FDQM, Essbase.
-Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
-Support diverse jurisdictions comprising of SG, MY, CN, International
-Fine tune applications and systems for high performance and higher volume throughput
-Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.
-Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.
-Respond on time to the queries raised by various business units.
-Perform impact analysis of enhancements/projects that will impact supported systems.
-Participate in Disaster Recovery and Business Continuity exercises.
-Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.
-Have a quality mind-set with prevention attitude to attain zero defects
-Able to support SIT/UAT/PROD/DR deployment, with DevOps
-Able to support relevant software/platform/database upgrade for the systems.
-Work with various clusters (Infra, DBA, Network, Data Centre) and coordinate whenever any production issue & Batch recovery.