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Sciente International Pte Ltd

Application Support Analyst

Sciente International Pte Ltd

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2-7 Years
333 - 667 monthly SGD
5 days ago
50 Viewed
29 Applied

Job Description

Job Summary

We seek a proficient Application Support Analyst with good experience in offering technical support and aid for our clients tailored software applications.

Mandatory Skill-set

  • Diploma/ Degree in Computer Science, Business Information Technology, or related disciplines;
  • At least 3+ years of working experience in Application Support;
  • Hands-on experience working on SQL, Linux/ Unix;
  • Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
  • Experience in supporting Microsoft application framework;
  • Excellent communication and stakeholder management skills;
  • Good critical thinking and analytical skills.

Desired Skill-set

Exposure to CRM systems, and digital signage/inventory systems.

Responsibilities

  • Handle IT Incidents, Requests, and Escalation processes and troubleshoot and resolve system application problems;
  • Provide technical expertise in analyzing and providing the best solution on complex technical issues in a timely and efficient;
  • Engage with various teams on resolution and maintain effective communication between stakeholders;
  • Manage vendor performance through service level management;
  • Enhance existing support process to maintain/improve service level and quality;
  • Support audit and compliance-related activities.

Should you be interested in this career opportunity, please send in your updated resume to [Confidential Information] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

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An award winning ISO9001:2015 & DPTM certified IT services provider with specialization in IT (managed) services & Technology Talent Search & Acquisitions, advisory & training services, IT Career transition, on-boarding outsourcing, recruitment process outsourcing services for large conglomerates and MNCs within capital markets, banking, insurance, pharmaceuticals, healthcare, logistics and information communication & technology industries.

Some of the recent awards:

- HR Champion Award by SHRI in 2023
- Awarded The Best Organisation for Championing the Human Capital amongst all the SMEs in Singapore, by SHRI in 2021
- Awarded The Peak Tech Laureates 2020 Award under Human Capital Management category
- Awarded the best recruitment agency of the year by Asia Recruitment Awards 2020
- Awarded the best specialist recruitment agency and the best recruitment agency of the year by Asia Recruitment Awards 2019
- Awarded the prestigious HR Advocate, CSR and Purpose Driven Organisation awards by Singapore HR Awards 2018, SHRI
- Awarded the best "Recruitment Agency - Technology"​ at HR Asia Recruitment Awards 2018
- 2nd year in a row, voted the best Recruitment firm for engineering & IT positions by HRM Asia Readers'​ Choice Awards 2017
- Leading HR practices for Learning & Development, Work-life integration, Tech HR Resource Management and Corporate Social Responsibilities by SHRI Singapore Awards 2017
- Leading HR Practices in Corporate Social Responsibility by the Singapore HR Awards 2016, SHRI
- Silver award winner under “Best Recruitment Innovation by a Recruitment Agency� by Asia Recruitment Award 2016 of Human Resources
- Voted the best Recruitment firm for engineering & IT positions by HRM Asia Readers'​ Choice Awards 2016 and
- Winner of Red Herring 2015 Top 100 Asia.

EA Licence No. 07C5639.

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FUNCTIONS
IT
INDUSTRY
Other, ITES/ BPO/ Call Center, IT/ Computers - Hardware & Networking, IT/ Computers - Software
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Last Updated: 11-07-2024 06:29:06 AM
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