Application Support Analyst

. Possess a degree in Computer Science, Information Technology, or a related field.
. At least 5 years of hands-on experience in L2/L3 application support or development in Python, SQL, Unix, Java, AWS, Datadog, CICD Pipelines, and Git.
. Excellent written and verbal communication skills.
. Strong interpersonal and communication skills to interact with diverse stakeholders.
. Agile, fast learner, and able to adapt to changes.
. Good team player, with strong analytical skill and enjoy complex problem solving.
. Experience with the Systems Development Life Cycle (SDLC) implementation methodology and/or Agile methodologies such as Scrum and Kanban.

Brief Job Description

Responsibilities:
. Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards.
. Incident Management: Respond to and resolve application incidents, ensuring minimal impact on business operations. Document incidents and their resolutions.
. Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.
. Collaboration: Work closely with development, QA, and operations teams to identify and resolve application issues.
. Performance Tuning: Analyze application performance and implement tuning measures to optimize system performance.
. Deployment Support: Assist in the deployment of new releases and patches, ensuring minimal disruption to production services.
. Documentation: Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.
. User Support: Provide support to end-users and stakeholders, addressing their queries and issues related to production applications.
. Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support