Functional Support
- Work with business stakeholders to understand business requirements and translate them into functional and technical solutions.
- Analyze, design, and support enhancements to existing applications and new system functionalities.
- Perform data analysis, testing, and validation to ensure solutions meet business and operational requirements.
- Collaborate with project leads, users, and development teams to improve business processes and application functionality.
Technical Support
- Provide application support, troubleshooting, and issue resolution for Java-based applications in the production environment.
- Develop and optimize SQL queries for reporting, troubleshooting, and data analysis.
- Support project implementation activities, change requests, and post-implementation production support.
- Monitor application performance and recommend improvements to enhance system reliability and efficiency.
Problem Management
- Investigate and resolve application issues related to Java applications, SQL databases, and legacy systems, including COBOL applications where applicable.
- Perform root cause analysis and recommend preventive or corrective actions.
- Identify opportunities for process improvement and automation.
Collaboration
- Work closely with business users, project leads, developers, and other technical teams to deliver effective solutions.
- Contribute to knowledge sharing, documentation, and continuous improvement initiatives.
Qualifications & Experience
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
- At least 1 year of experience in application development, application support, or software implementation.
- Experience with Java programming and SQL database development, including writing and optimizing SQL queries.
- Experience supporting application implementations, software enhancements, change requests, or production (BAU) support.
- Knowledge of Enterprise Java frameworks such as Spring, Hibernate, or JPA is an advantage.
- Experience with frontend development using React and TypeScript is an advantage.
- Experience with Microsoft Excel VBA or Excel Macros is an advantage.
- Willingness to learn and support legacy technologies such as COBOL.
Skills
- Strong analytical and problem-solving skills.
- Good understanding of software development lifecycle (SDLC) and application support processes.
- Good communication and stakeholder management skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Strong attention to detail and commitment to delivering high-quality work.
- Ability to work independently and collaboratively in a team environment.
- Demonstrated willingness to learn new technologies and adapt to changing business needs.
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