Responsibilities
- Act as the first point of contact for end users on ERP and CRM systems, providing Level 1 application support and user assistance.
- Receive, analyse, and log system issues or user requests, performing initial troubleshooting and resolving straightforward cases.
- Coordinate with external vendors and outsourced consultants by clearly communicating business requirements, issues, and expected outcomes.
- Gather enhancement requests from business users and work with internal stakeholders to document functional needs.
- Support user acceptance testing (UAT) by preparing test cases, assisting users during testing, and validating system changes before go-live.
- Monitor recurring issues and recommend improvements to system usage, processes, or workflows to enhance user experience.
- Maintain support documentation, including user guides, FAQs, and knowledge base articles for common issues.
- Ensure proper communication and alignment between business teams, IT, and vendors, while complying with internal IT policies, security standards, and change procedures.
Requirements
- Diploma or Bachelor's degree in Information Technology or a related discipline, with 1-3 years of experience in application or system support.
- Basic working knowledge of ERP systems and exposure to CRM platforms is advantageous.
- Familiarity with incident handling, user support processes, and simple business process documentation.
- Strong communication skills with the ability to translate user needs into clear requirements for vendors, coupled with a customer-oriented and proactive mindset.
Please submit your updated resume in Word format by using the Apply Now Button. We regret that only shortlisted candidates will be notified. Email resume to [Confidential Information]
People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724
EA License Number: 02C4944 Registration Number: R1872398
Posting Personnel: Ng Jwee Ken
Ref: RYY3864R
