Application Support Analyst (Direct Contract/SQL/UNIX/Control-M)

5-7 years
4000 - 7500 SGD monthly
21 days ago 15 Applied
Job Description

Position: Application Programmer
Employment Type: 1-year Direct Contract (Highly Renewable)
Location: Pasir Panjang

Responsibilities:

  • Application monitoring responsibilities
  • Define and implement in coordination with the build team the needed application monitoring
  • Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams
  • Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
  • Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
  • Maintain programmable code outlined in technical instructions and specifications for software applications.

Incidents and Requests management (business users and others IT teams)

  • Provide level 1 and level 2 application support to the business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,)
  • Analyze and manage incidents/problems/requests coming

Problem management and continuous improvement

  • Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team
  • Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
  • Provide non-functional requirement to the build team to implement monitoring as code whenever available.

Job Requirements:

  • Candidates should have 8+ years experience in support activity.
  • Candidates should have ITIL knowledge.
  • Experience in Software development or Devops team.
  • Should be able to do
  • SLA & KPI management, client communication & interaction
  • Predictive analysis, consulting, escalation management
  • Risk analysis and project execution
  • Appetite for continuous improvement, out of the box solution and automation mindset
  • Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.
  • Knowledge of monitoring solution (E.g ITRS Geneos)
  • At least 3-year experience with Jenkins, GIT (GitLab)
  • At least 1-year experience in Ansible
  • Shell scripting, Perl Scripting (not mandatory)
  • Unix Batch creation

If keen, kindly forward your CV to [Confidential Information]

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

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