Application Support Analyst (Banking)

Job Responsibilities:

• Responsible for production system integrity and production system readiness of systems under the Digital Platform System team
• Perform L2 support and troubleshooting for production incidents and critical system interface through Workflow and Automation systems
• Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis
• Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request
• Propose improvement for systems based on identified process gaps
• Standardize processes through developing implementation, integration, and documentation in accordance to set standards
• Identify and propose suitable processes for automation and implementation.
• Lead and coordinate projects (project support and change request). Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment
• Highlight and escalates risk issues to relevant parties in a timely manner
• Participate in system restoration for Disaster Recovery exercises
• Coordinate regular meetings for issues resolution with developers
• Perform other duties as and when assigned

• Diploma / Degree in Computer Science or Information Technology
• Possess strong work experience in the Application or System Support function, preferably in a bank or financial institution
• Possess hands-on experience in supporting Workflow and Automation systems
• Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users
• Has functional knowledge of Digitalization systems (such as Customer on boarding, Funding Charges, Data Management)
• Has technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, ORACLE) and handling application services under Windows Services and LINUX application services
• Possess good understanding and competency in scripting (such as DOS, UNIX or VBA)
• Possess self-motivated and driven work ethnic to ensure high quality work in a timely manner
• Possess collaborative team player working style with demonstration of presentable interpersonal skills
• Excellent communication, interpersonal and presentation skills
• Demonstrate a strong sense of accountability and ownership of results
• Demonstrate sound judgment in reviewing problems and making recommendations / decisions