Application Support Analyst (Banking | Digital Payment)

Responsibilities:

• Responsible for production system integrity and production system readiness of systems under the Digital Platform System team.
• Perform L2 support and troubleshooting for production incidents and critical system interface through Automation and Workflow systems.
• Lead and coordinate projects (project support and change request). Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment.
• Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis.
• Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request.
• Propose improvement for systems based on identified process gaps.
• Standardize processes through developing implementation, integration, and documentation in accordance to set standards
• Identify and propose suitable processes for automation and implementation.

Requirements:

• Diploma / Degree in Computer Science or Information Technology
• Min. 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution.
• Hands on experience in supporting Automation and Workflow systems.
• Working experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users.
• Good understanding and competency in scripting (such as DOS, UNIX or VBA)
• Functional knowledge of Digitalization systems (such as Customer on boarding, Funding Charges, Data Management)
• Technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, ORACLE) and handling application services under Windows Services and LINUX application services.

To apply, please visit and search for Job Reference: 22152
To learn more about this opportunity, please contact Yingying at
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239