Training and Demonstration
- Deliver customer training to generate revenue and customize content to customer needs.
- Contribute to the NNP training documentation by creating new content and updating existing ones
- Support technical sales and account managers to plan training for future customers.
- Occasionally perform demonstration of TEM capabilities to potential customers at NanoPort or customer sites.
Sales, marketing and service support
- Generate results for marketing collateral in coordination with Sales Development and Product Marketing managers.
- Diagnose & resolve product performance problems and customer queries/complaints.
- Assist the regional sales team in the development of accounts by giving technical seminars and presentations that promote the use of our products.
- Support service during system installation and acceptance tests.
- Support factory alignment and acceptance tests.
- Assist in technical demonstrations for customers.
- Develop technical content for sales and marketing.
Learning & Certification
- Maintain up-to-date technical expertise and in-depth knowledge of our product portfolio and scientific developments in TEM and related subjects.
- Creating technical documentations and learning structure including sustaining skill development system.
- Improve the quality of customer training.
- Cross-coach application scientists.
Education
- University degree in Materials Science, Physics or Chemistry is required. An advanced degree is preferred.
Knowledge, Skills, Abilities
- Knowledge and recent hands-on experience with TEM are required.
- 5 years of experience in a relevant position within the research environment with recent experience using TEM.
- Strong interest in aberration-corrected TEM would be a plus.
- Knowledge of advanced technology diagnostics as well as troubleshooting techniques, operational optimization, and experience of analytical equipment.
- Proven track record to work well with cross-functional and cross-cultural diverse teams.
- 5 years of demonstrated ability in a relevant position within the research environment with recent experience using TEM.
- Strong interpersonal and communication skills tailored for a diverse audience are critical for this position.
- Excellent customer interfacing skills a must.
- Willingness to travel extensively across Asia-Pacific region (up to 60%).
- Self-managing skills in remote environment.
- Teaching/coaching skills.
- Skills to grasp possible learning opportunities through everyday work.
- Proficient in English.
