Application Production Support

about the company:
Our client is a leading global financial institution with a strong presence in Asia. With an established reputation in corporate and investment banking, the firm is committed to driving innovation, technology adoption, and operational excellence to deliver reliable services to its clients worldwide.

about the job:
We are looking for an Application Production Services Specialist. This role is central to ensuring the stability and reliability of the bank's critical applications. You will be responsible for incident management, problem resolution, and service recovery in high-pressure environments. In addition, you'll be involved in capacity and performance monitoring, working with development teams on new service onboarding, and supporting regulatory/audit requirements. This position also requires strong stakeholder engagement, as you'll partner with business and operations teams to track key performance metrics, prioritise fixes, and enhance overall service quality. Key responsibilities include:

• Managing and resolving application incidents, identifying root causes, and driving permanent fixes.
• Coordinating across infrastructure, development, and testing teams for system upgrades, deployments, and releases.
• Monitoring production systems, scheduling batch processes, and ensuring timely escalation where needed.
• Participating in audits, risk assessments, and compliance-driven activities.
• Providing on-call and weekend coverage as part of a structured shift roster.

skills and experience required:

• At least 5 years experience in IT production support or similar roles (L1/L2/L3).
• Strong technical knowledge in Java/J2EE, web services (SOAP/REST), messaging technologies (e.g. MQ, Message Broker), and middleware tools.
• Hands-on experience with Unix/Linux and Windows operating systems, including scripting skills.
• Solid understanding of databases (Oracle, DB2, PL/SQL) with the ability to run queries for issue diagnosis.
• Familiarity with event-driven and batch job scheduling processes, as well as monitoring tools.
• Proven ability to troubleshoot, analyse, and resolve incidents under time pressure.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at +65 8450 8938 (EA: 94C3609 /R23111951)