Application Management Services Assistant Lead (SCDS/EL)

Role Overview

We are seeking an experienced Application Management Services Assistant Lead to oversee the ongoing support, stability, and enhancement of large-scale applications. This includes web applications, APIs, Windows services, console applications hosted on Windows servers, as well as React applications and microservices hosted in Azure (GCC).

This role requires a strong balance of technical expertise and communication skills to effectively engage stakeholders, gather requirements, and clearly explain issues, root causes, and resolutions.

Key Responsibilities

Stakeholder Engagement

• Serve as the primary liaison between business stakeholders and technical teams
• Gather, analyze, and document requirements for system changes, enhancements, and integrations
• Maintain documentation (runbooks, SOPs)
• Communicate technical issues, root causes, and resolutions in clear, non-technical language

Application Maintenance & Support

• Oversee day-to-day maintenance of web applications, APIs, Windows services, and microservices
• Coordinate bug triage, issue resolution, and system monitoring
• Ensure applications remain stable, secure, and performant
• Lead and manage application and support team
• Handle incident, problem, and change management processes

Workflow & Integration Management

• Understand complex workflows and system integrations, including field-end device interactions
• Collaborate with cross-functional teams to ensure seamless integration across platforms

Database Oversight

• Work with MSSQL Server and Azure SQL Server for troubleshooting and performance tuning
• Review and validate complex SQL queries developed by engineering teams

Deployment & Configuration

• Manage and document deployment procedures for applications hosted on Windows Servers (IIS) and Azure
• Ensure smooth release cycles, including rollback strategies when required

Testing & Quality Assurance

• Oversee recursive testing to validate workflows, integrations, and bug fixes
• Ensure testing processes align with business requirements and compliance standards

Required Skills & Qualifications

• Strong understanding of:

-.NET applications (web, APIs, Windows services, console apps)

-React applications

-Microservices architecture in Azure (GCC)

• Experience with MSSQL Server and Azure SQL Server
• Ability to analyze and clearly explain complex technical issues to non-technical stakeholders
• Hands-on experience with application deployment in IIS and Azure environments
• Familiarity with recursive testing methodologies
• Excellent communication, documentation, and stakeholder management skills
• Strong problem-solving ability with effective prioritization and multitasking skills
• Leadership and team management skills

Preferred Qualifications

• Experience in incident management and root cause analysis
• Exposure to CI/CD pipelines and automated deployment tools