Company Overview
MARKETECH INTEGRATED PTE LTD
Job Summary
Provide technical expertise and project leadership to support and enhance equipment and applications, driving customer satisfaction and operational efficiency through effective troubleshooting, collaboration, and communication.
Responsibilities
- Deliver technical support and troubleshoot equipment and application issues to ensure optimal performance and minimize downtime
- Respond promptly to customer inquiries and resolve technical issues to maintain high customer satisfaction
- Collaborate with partners to identify and implement enhancements to applications and equipment aligned with client requirements
- Lead and manage projects for the implementation of new equipment and applications, ensuring timely delivery and successful integration
- Serve as the primary liaison between clients and partners to ensure clear communication and fulfillment of customer requirements
- Generate detailed reports on equipment performance, spare parts usage, and customer feedback to inform management decisions
- Manage spare parts inventory by monitoring stock levels and coordinating replenishment to support uninterrupted operations
- Facilitate clear and effective communication with customers to support service delivery and issue resolution
Required competencies and certifications
- Diploma in Mechanical or Electrical Engineering
- Ability to communicate technical information clearly through verbal and written channels
- Proven problem-solving skills to diagnose and resolve technical challenges efficiently
- Customer service orientation with a focus on meeting client needs
- Willingness to travel as required for project and customer support
