Manage and support a portfolio of business and regulatory applications, ensuring system availability, stability, and compliance with service level agreements (SLAs).
Act as the primary liaison between business stakeholders, technology teams, and vendors to support application-related initiatives and issue resolution.
Coordinate application onboarding, upgrades, enhancements, and change implementations, including planning, resource allocation, testing, and user acceptance testing (UAT).
Monitor and govern application performance, operational risks, policies, and compliance requirements.
Manage incidents, service requests, and production support activities, ensuring timely resolution and minimal business disruption.
Coordinate resources across multiple regions and time zones to support daily operations and project deliverables.
Prepare management reports, operational metrics, status updates, and governance documentation for senior stakeholders.
Provide application support to regional users across Asia-Pacific markets.
Maintain application inventories, asset records, and lifecycle management documentation.
Support procurement activities, vendor coordination, and equipment lifecycle management processes.
Requirements:
Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related discipline.
Experience in application analysis and support, production support, application management within a banking or financial services environment.
Must possess experience supporting/handling regulatory related applications
Strong stakeholder management and communication skills with the ability to work across business and technology teams.
Experience in incident management, change management, UAT coordination, and service delivery processes.
Knowledge of IT governance, SLA management, risk controls, and operational support frameworks.
Ability to manage multiple priorities in a fast-paced environment and work effectively across different time zones.
Proficient in reporting, documentation, and Microsoft Office applications.
