API Production Support Lead

Our client is an intl bank

Responsibilities:

• Vendor relationship management including oversight for all offshore managed service.
• Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.
• Guide development teams on application stability and supportability improvements.
• Formulate and implement a framework for managing capacity, throughput and latency.
• Define and implemented application on-boarding guidelines and standards.
• Work closely with Business Stakeholders, Channels and Payments Product team, Digital Client Support and Client implementation teams
• Ensure customer issues are resolved within the SLA and prompt follow-up to ensure closure of the and communication on the progress
• Knowledge of best practices and IT operations in an always-up, always-available service
• Familiarity with Agile development methodology and monitoring tools
• Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths.
• Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
• Strong analytical, problem-solving skills with attention to detail and client experience
• Participates in business review meetings, relating technology tools strategies to business requirements.
• Assures adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in best practices across the overall support program
• Influences and negotiates with senior leaders (across functions) may communicate with external parties
• Management responsibility for a team or multiple teams, including management of people, performance evaluation, hiring, disciplinary actions and terminations and budget approval.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Technical Qualifications:

• Experience in API design standards, patterns, and best practices for leading high volume low latency apps.
• Splunk, AppD/Kibana expertise are essential to perform and lead day to day duties.
• Experience supporting cloud and container-based technologies. (AWS and Openshift, Kubernetes is preferred)
• Ability to formulate and implement a framework for managing capacity, throughput and latency.
• Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives requires a good understanding of the industry.
• Knowledge in Portal management and/or API Gateway management
• Ability to manage a small team distributed in different locations/time zones.
• SRE experience is a must.

If you would like to hear more about this opportunity get in touch for a confidential discussion and/or attach your Resume I will get back to you ASAP.

SooFatt Chin - Senior Consultant - Singapore

[Confidential Information] | +65 3158 5142

Company Number: 200914065E / EA Number: 16S8086
Registration Number: R21100141