Job Description
Integrated Business Planning (IBP) brings together forecasting, planning, and execution across marketing, sales, finance, procurement, manufacturing, and customer service into a unified process. This integration ensures alignment across the enterprise, leading to superior customer outcomes.
As the APAC S&OE Steward you will be responsible for leading the APAC Sales and Operations Execution (S&OE) process, including its design, cadence, and governance to drive business performance improvement initiatives aligned with Agilent's IBP transformation. Your role will be crucial in ensuring effective product deliveries and installations, streamlining internal processes, and ultimately enhancing the customer experience.
While this role initially focuses on APAC, the goal is to extend this approach across all regions and product lines. This expansion will enable Agilent to quickly mitigate risks and seize opportunities, achieving shared goals and priorities more efficiently.
Principle duties and responsibilities:
- Partners with cross-functional teams and stakeholders to plan, execute, monitor, and control the S&OE program.
- Organizes and facilitates structured, cross-functional S&OE forums that promote accountability for resolving issues impacting customer delivery.
- Defines and implements Key Performance Indicators (KPIs), tracks results and drives continuous improvement across the various functions (i.e., Sales, Customer Service, Services & Support, Supply Chain, etc.).
- Leads forums in problem-solving discussions, ensures timely decision-making, and holds functions accountable for commitments and agreed actions.
- Orchestrates analysis and develops presentations and communication materials to report performance, decisions, improvements, and outcomes to senior leaders and stakeholders.
- Drives continuous improvement of S&OE tools and materials based on insights from the forums.
- Supports change management through employee and stakeholder S&OE onboarding sessions, employee training and meeting and forum facilitation support.
Qualifications
- Bachelor's or Master's Degree or equivalent.
- Typically, at least 8+ years relevant experience for entry to this level.
- Extensive knowledge and specialized expertise in customer operations, services, logistics, or sales processes.
- Strong executive presence and leadership skills.
- Demonstrated ability to assess complex business problems and deliver impactful results.
- Excellent communication skills, with the ability to effectively engage with different levels of management.
- Self-motivated and capable of operating independently.
