Be the change agent for CRM tool (e.g. Salesforce.com - SFDC) and dashboard/reporting tool (e.g. SFDC reports and Tableau) to drive adoption of Sales users across APAC.
Capable of connecting sales or marketing related processes to the SFDC utility setup with multiple objects such as Opportunity, Account, Activity, Contact, Dashboard/ Reporting, Campaign, Lead, etc.
Subject matter expert for the sales and marketing SFDC end users to advise on how to utilize the capability of SFDC for account management, opportunity management, activity management and campaign/lead management processes.
Able to leverage the data inputs from SFDC to drive actionable commercial insights to grow opportunities pipeline and sales effectiveness.
Responsible for setting up the account hierarchy in SFDC to link the parent and child accounts to drive sales reporting data quality.
Develop training material and conduct the training for SFDC & reporting tools to create awareness on how to leverage SFDC & reporting tools for sales/marketing processes.
Establish consistent communication to Sales champions on the monthly highlights on online portal or newsletter.
Support in organizing cross functional commercial related meetings and facilitating workshops for SFDC related topics.
Collaborate with global SFDC and Commercial insight business partners to operationalize the enhancements requested by the sales and marketing end users.
Work with the IT team to solve the technical challenges of SFDC and maintain the data hygiene of SFDC.
Job Requirement:
Bachelor Degree in Business or Marketing or related discipline
Salesforce admin or Sales/Marketing cloud certification holder is highly desired
Minimum 3 years of hands-on experience for SFDC
Minimum 5 years of Commercial Excellence, Sales Operations, Business Operations, Sales Enablement, Business Excellence or Sales Effectiveness, etc.
Experienced using data analytics (on tableau/SFDC) to drive commercial outcome
Ability to navigate across ambiguity and enjoy solving complex problem
Great stakeholders management or project management skill is a strong plus
Experience working in MNC and matrix organization in the commercial environment
