APAC ETF Delivery & Oversight, State Street Investment Management, Vice President I

.. Morning work shift starts 6am Australia time ..

Who we are looking for:

We have an exciting opportunity for a newly created role as APAC ETF Delivery & Oversight, as part of the Global ETF Delivery & Oversight team within Capital Markets & Markets Intelligence team. This individual will work closely with key stakeholders across the APAC region and members of the ETF Delivery and Oversight team, COO and Investments organizations to ensure all aspects related to ETF operations and trading are able to be carried out at all times for products listed in APAC, supporting the Primary and Secondary market processes. Reporting into the Head of ETF Delivery & Oversight team this individual will need to act as a key point person in APAC, and senior regional escalation.

We are looking for candidates with in depth knowledge of exchange traded funds, and an advanced understanding of the ETF trading infrastructure and eco system of ETF products, with experience of working closely with Capital Markets, Product, ETF Operations and a Distribution business. The ability to manage high profile ETF initiatives and interact effectively with colleagues at all levels across the APAC region as part of a global team.

Why this role is important to us

At State Street Investment Management, we draw from our global scale and market-tested expertise to create original solutions and better outcomes for our clients and the world's investors. The team you will be joining is, one of the biggest asset managers in the world, that provides services to the world's institutions, financial professionals, and individual investors. Every day, our people create investment solutions that help investors save for their futures, advisors take care of their clients, universities fund their endowments, and government secure people's retirements.
Join us if you want to make your mark in global asset management and make an impact on the world's investor.

What you will be responsible for:

• Coordinate ETF service delivery and day-to-day infrastructure effectiveness for the APAC ETF products, across various operational teams, partners and service providers
• Briefing and escalation to Head of ETF Delivery & Oversight as appropriate.
• Create and maintain operational procedures, workflows, metrics and quality controls to ensure consistent standards for the ETF operating platform and funds
• Act as a point of contact for Capital Markets and other internal partners responsible for interacting with the primary market
• Provide oversight and collaborate with third party service providers, tracking performance and reporting metrics against established service levels
• Be a dedicated and knowledgeable resource for Product, Sales, Distribution, Capital Markets and other internal parties with operating platform related inquiries and requests for ETFs
• Maintain and improve the existing operating platform infrastructure, leading key operating platform improvement projects through the development and ownership of detailed project plans
• Own operating platform incident or error communication and resolution workflow maintain excellent and timely communication among all involved parties and ensure remediation steps are completed in a timely manner
• Ensure full issue resolution and completion of all required documentation, working across key teams and constituents (Capital Markets, Business Rick and Controls, Product, Investments, Funds Management, Compliance, etc.)
• Demonstrate understanding of the impact of problems across the organization and facilitate collaborative solutions
• Effectively manage stakeholder relationships whilst maintaining a strong risk ethos
• Assist appropriately with any required ETF projects as an SME or for new product considerations.
• Identifying areas of improvement specifically as they relate to data quality and integration including but not limited to implementing additional controls and process

What we value

These skills will help you succeed in this role

• Effective relationship and stakeholder management
• Prioritization
• Incident management
• Strong organization and problem solving abilities

Education & Preferred Qualifications/Skills

• 7+ years experience of ETF or funds product management / operations / risk
• Strong process orientation and ability to use operations and technology to respond appropriately and support a dynamic ETF platform
• Ability to develop and maintain collaborative working relationships within State Street Investment Management and with external partners to seek solutions quickly and effectively and resolve operating incidents
• Ability to execute and act as SME in projects within the region, where required sometimes take ownership of projects.
• Ability to work closely with stakeholders across the region
• Detail oriented with ability to focus and multi-task in fast-paced work environment
• A self-starter who approaches work enthusiastically and demonstrates initiative
• Experience of working in cross regional, cross functional matrix structures

Where will the role be based

The role is focused on the ETF business and could be based in either Syndey, Hong Kong or Singapore

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers