Manage a team of AML Transaction Monitoring (TM) agents, and oversee daily operations to deliver high standards (e.g. consistency, process adherence, productivity).
Review and manage escalated transactions for urgent or complex cases.
Foster a positive team environment to optimize productivity, accuracy, and turnaround time.
Track and review agent performance and conduct relevant training to achieve improvements in quality.
Identify recurring investigation issues, and drive process improvements to enhance efficiency, scalability and reduce operational risks.
Develop, manage and maintain SOPs to support new and existing products/systems.
Lead and support ad-hoc projects where required.
Requirements
A Bachelor's Degree in any field
At least 6 years of AML / TM experience is preferred
At least 2 years of experience managing a team will be an advantage
Familiar with MAS 626 and AML value chain, including Customer Due Diligence (CDD), Transaction Monitoring (TM), Suspicious Transaction Reporting (STR), Account Closures, etc.
Able to establish AML/CFT related Procedures and SOP
Experience in AML system and process design will be an added advantage
Excellent verbal and written communication skills
Flexible, adaptable, meticulous, team player and attention to details
Ability to multi-task, prioritize and manage time effectively
Strong analytical and process development skills
Added advantage for candidates with AML Certifications
