Supporting efficient execution of offshored processes, adhering to service level agreements, and quality standards
Managing application forms and/or documents reception activities for all offshored products
Supporting the robust transaction monitoring and reconciliation mechanism where adherence to service levels is key.
Collaborate with offshore teams and internal stakeholders.
Support in operational incidents tracking to enable prompt resolution to issues faced.
Strong awareness on policies and procedures for trade products
Proactively manage business continuity and operational resiliency
Identify risks associated with offshored processes and escalate for further investigation.
Participate in periodic service / process agreement reviews.
Managing and mitigating risks associated with documents handling
Adhere to internal controls of offshored processes.
Ensure offshored processes are compliant with regulatory frameworks. Participate in department's risk assessment activities.
Manage documents handling and control activities in a timely and efficient manner.
Support internal/external/regulatory audits in a timely and efficient manner.
Identify processes improvements to align with new regulatory requirements and/or changes to the internal risk control framework.
Adhere to matters on AML and compliance.
Identify key risks associated with operational incidents initiate fixing root causes to reduce incidents over time.
Initiate ideas towards digitization/paperless processing.
Assist and support corporate clients, addressing inquiries, and ensuring a positive customer experience
Coordinate communication between Shared Service Centre and relevant stakeholders to efficiently address customer queries.
Adhere to framework designed to monitor customer service standards and initiate continuous improvements.
Requirements:
Meticulous focus on accuracy to ensure error-free processing of financial transactions and documentation handling.
Proactive self-starter with the ability to manage multiple tasks and meet deadlines in a fast-paced environment without compromising accuracy or quality.
Efficiently managing time and priorities to meet deadlines for processing various banking activities.
Demonstrate strong focus on handling documents. Ability to identify and address issues related to transaction processing promptly and effectively.
Exhibit a strong and thorough understanding of trade transactions control and administration.
Possess strong analytical and problem-solving skills, attention to detail.
Effective communication and interpersonal skills (written and verbal) with both internal teams and external clients to resolve transaction-related queries and discrepancies.
