Prepare and update Standard Operating Procedures (SOPs) in a timely manner, ensuring accuracy and clarity
Maintain accurate records and archives of all relevant documents, ensuring efficient retrieval
Support User Acceptance Testing (UAT) and Live Validation (LV) activities for system and workflow enhancements. Provide feedback and contribute to improvements
Regulatory Compliance:
Perform Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) processing activities, adhering to all regulatory requirements
Client Services & Support:
Manage e-statement enrollment and de-enrollment requests
Process returned ATM, debit, and credit cards efficiently and accurately
Process returned mail, including both individual and corporate correspondence
Perform callback verification with customers to update static data
Handle failed notifications and resolve related issues
Operational Tasks:
Sort and distribute incoming mail
Support the Team Manager/Leader on projects, initiatives, and process improvement efforts
Meet all turnaround times and service level agreements
Complete ad-hoc assignments and tasks within specified deadlines
Perform any other duties assigned by the Team Lead or Team Manager
Requirements
Diploma / Degree in Banking, Business Studies or other related course of studies
At least 2 to 3 years of experience in a Credit Operation function within Consumer Banking Operation
Able to work independently
Able to multitask and handle different activities with different timelines
Able to prioritize their work according to different timeframes
Good Microsoft Office skills (Excel, Powerpoint) is a plus
