Summary
We provide seamless digital experiences for the Scoot community by embracing innovation and collaboration. From streamlining processes to delivering resilient and high-quality digital solutions, we ensure user satisfaction, security, and optimal performance, ultimately driving Scoot's success.
Are you ready to dive into a dynamic role that keeps our systems flying high As an Analyst with the Navitaire COE (Support) team for Scoot, you'll play a vital part in maintaining and enhancing our Passenger Service System (PSS), Navitaire.
This 1-year contract role involves troubleshooting, optimizing, and delivering solutions to ensure operational excellence. If you enjoy unraveling technical challenges and being a central point of expertise, this could be your takeoff point!
Job Description
System Monitoring and Support
- Provide operational support for Scoot's Navitaire Passenger Service System (GoNow).
- Troubleshoot technical issues and define solutions to minimize disruptions to operations and customer experience.
- Monitor system performance and ensure uptime stability in collaboration with internal teams and vendors.
Incident and Problem Resolution
- Manage and resolve system-related incidents while identifying root causes for recurring problems.
- Coordinate responses to urgent issues and provide regular updates to stakeholders on progress.
- Collaborate with stakeholders and vendors to ensure timely and effective issue resolution.
System Optimization and Testing
- Identify areas for process and system improvements, proposing configuration changes as required.
- Conduct system regression and user acceptance testing (UAT) before rolling out updates or fixes.
- Work closely with functional teams to ensure new features or workflows meet operational requirements.
Documentation and Reporting
- Maintain system documentation, including troubleshooting guides, configurations, and issue logs.
- Prepare regular reports on technical operations and system health for review by management.
Collaboration and Knowledge Sharing
- Support team members by sharing knowledge on system functionality and troubleshooting methods.
- Act as a liaison between internal operational teams and external Navitaire support services
Key Requirements
- Degree or Diploma in Information Technology, Computer Science, or a related field.
- Knowledge of the Navitaire Passenger Service System (PSS) or similar systems is preferred.
- Prior experience in IT system support or operational roles within the airline industry is an advantage.
- Strong analytical and problem-solving skills with an eagerness to learn.
- Familiarity with incident management or IT service delivery processes is a bonus.
- Effective communicator who can work collaboratively with stakeholders and vendors.
- Availability to work on a 1-year contract with possible rotational support
