Analyst, Digital Transformation

Summary:

As an Analyst, Digital Transformation, you will support ViewQwest Group's efforts to drive organisational change and operational improvement. Working alongside senior team members, you will assist in analysing business processes, contributing to transformation initiatives, and helping implement solutions that improve efficiency and effectiveness across the organisation. This is an excellent opportunity for individuals looking to grow their career in digital transformation within a dynamic telecommunications environment.

Responsibilities:

Business Process Analysis

• Assist in the analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Support data gathering and documentation efforts in collaboration with various departments.
• Help map out workflows and translate operational requirements into clear process documentation.

Project Support

• Assist in the coordination and tracking of digital transformation projects to ensure timely delivery.
• Monitor project timelines, action items, and follow-ups to support overall project management efforts.
• Prepare project status updates, meeting notes, and progress reports for internal stakeholders.

Change Management

• Support the rollout of new processes and systems by coordinating communications and training materials.
• Assist in stakeholder engagement activities to facilitate smooth adoption of change initiatives.

Technology & Systems

• Assist in evaluating technology solutions that support business transformation objectives.
• Collaborate with cross-functional teams to support the integration of new tools and systems into existing workflows.
• Maintain familiarity with internal platforms and identify opportunities for automation or process improvement.

Data Analysis & Reporting

• Collect, organise, and analyse data to support the measurement of transformation initiative outcomes.
• Prepare reports, dashboards, and presentations to communicate findings to relevant stakeholders.

Documentation

• Document business processes, workflows, and standard operating procedures (SOPs) accurately and comprehensively.
• Maintain and update process documentation to reflect changes resulting from improvement initiatives.
• Contribute to the development of process maps and reference materials for cross-functional use.

Requirements:

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience

• Fresh graduates are welcome to apply.
• Prior internship or project experience in business analysis, process improvement, or digital transformation is an advantage.

Skills

• Strong analytical and problem-solving skills with an eye for process improvement.
• Good written and verbal communication skills, with the ability to present ideas clearly.
• Ability to work collaboratively in a cross-functional team environment.
• Organised, detail-oriented, and able to manage multiple tasks and deadlines effectively.
• Proactive attitude with a willingness to learn and adapt in a fast-paced environment.

Technology Proficiency

• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• Familiarity with project management or process mapping tools (e.g., Visio, Jira, or equivalent) is a plus.
• Exposure to data analytics tools, automation platforms, or process improvement methodologies (CI, LEAN, Six Sigma) is an advantage.