Analyst, Digital Transformation

Responsibilities

Business Process Analysis

• Assist in the analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.

• Support data gathering and documentation efforts in collaboration with various departments.

• Help map out workflows and translate operational requirements into clear process documentation.

Project Support

• Assist in the coordination and tracking of digital transformation projects to ensure timely delivery.

• Monitor project timelines, action items, and follow-ups to support overall project management efforts.

• Prepare project status updates, meeting notes, and progress reports for internal stakeholders.

Change Management

• Support the rollout of new processes and systems by coordinating communications and training materials.

• Assist in stakeholder engagement activities to facilitate smooth adoption of change initiatives.

Technology & Systems

• Assist in evaluating technology solutions that support business transformation objectives.

• Collaborate with cross-functional teams to support the integration of new tools and systems into existing workflows.

• Maintain familiarity with internal platforms and identify opportunities for automation or process improvement.

Data Analysis & Reporting

• Collect, organise, and analyse data to support the measurement of transformation initiative outcomes.

• Prepare reports, dashboards, and presentations to communicate findings to relevant stakeholders.

Documentation

• Document business processes, workflows, and standard operating procedures (SOPs) accurately and comprehensively.

• Maintain and update process documentation to reflect changes resulting from improvement initiatives.

• Contribute to the development of process maps and reference materials for cross-functional use.

Requirements

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience

• Fresh graduates are welcome to apply.

• Prior internship or project experience in business analysis, process improvement, or digital transformation is an advantage.

Skills

• Strong analytical and problem-solving skills with an eye for process improvement.

• Good written and verbal communication skills, with the ability to present ideas clearly.

• Ability to work collaboratively in a cross-functional team environment.

• Organised, detail-oriented, and able to manage multiple tasks and deadlines effectively.

• Proactive attitude with a willingness to learn and adapt in a fast-paced environment.

Technology Proficiency

• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word.

• Familiarity with project management or process mapping tools (e.g., Visio, Jira, or equivalent) is a plus.

• Exposure to data analytics tools, automation platforms, or process improvement methodologies (CI, LEAN, Six Sigma) is an advantage.