At American Express, our mission is to elevate the customer experience daily by delivering unparalleled products and services. We are seeking a highly motivated individual with a solid background in software engineering, machine learning or/and AI. This role is pivotal in advancing our data science capabilities to bolster enterprise-wide initiatives, in collaboration with our Technology, Marketing, Servicing, and Risk departments.
Role Overview:
As an Analyst, AI/ML, you will play a crucial role in the development and implementation of cutting-edge Generative AI solutions that address significant business challenges. This role focusses on hands-on implementation, rapid prototyping, and collaboration with cross-functional teams to deliver innovative solutions that address real business challenges. Your contributions will directly impact our strategic goals, driving innovation and excellence in customer interactions.
Responsibilities
- Develop and implement Proof of Concepts (PoCs) prototypes for AI/ML and Generative AI solutions, ensuring alignment with business objectives.
- Write clean, efficient, and well-documented code for data processing, model training, and deployment.
- Collaborate with the Technology team to integrate solutions into our existing systems and platforms.
- Conduct experiments to evaluate model performance and optimize algorithms for scalability.
- Stay abreast of the latest trends in AI/ML and actively share knowledge and insights to contribute to the collective growth and technical proficiency of the team.
- Collaborate with the Technology team to integrate solutions into our existing systems and platforms, enhancing functionality and user engagement.
- Actively participate in technical discussions and forums across Amex
Qualifications
- Advanced degree (Master/ PhD) in quantitative discipline (e.g., Computer Science, Engineering, Statistics, Mathematics).
- Strong programming skills in at least one language (Python, Java, C++, etc.)
- Familiarity with machine learning libraries and frameworks (e.g., TensorFlow, PyTorch, scikit-learn) and data processing libraries
- Extensive experience in machine learning, NLP and Generative AI, with a demonstrated ability to build scalable prototypes from inception to solution.
- Proven expertise in applying deep learning and NLP techniques to solve complex problems, with a portfolio of projects on real-world problems.
- Solid understanding of Large Language Models and practical experience with Generative AI
- Data processing skills such as SQL and BigQuery is a plus.
- Strong ability to translate real-world problems to data science problems.
- Excellent communication and collaboration skills, with the ability to collaborate effectively with both technical and non-technical teams.
