Manage the collection and delivery of all mortgage and collateral documents at the Secured Loans Operations counter
Perform timely system updates to accurately reflect the movement of credit files in system
Ensure the prompt and accurate filing of mortgage source documents to credit files
Oversee the archival process for credit files associated with closed mortgage loans
Coordinate with CROWN for all credit file & archival boxes request, collection and delivery and including invoice management
Perform completeness and accuracy checks on credit files and appointment of Law firms / Valuers
Perform documentation checks for payment of legal subsidy and execution of Mortgage document
Manage the end-to-end processing of record creation and system updates within the Bank's operating systems, specifically for Secured Loans
Execute disbursement and fee payment processes related to Secured Loans, ensuring accuracy and compliance
Generate and dispatch payment instructions, advice, and customer notification letters
Conduct review and update of system reports on a daily, weekly, and monthly basis to maintain data integrity and operational oversight
Oversee the systematic filing and archival of source reports and media, adhering to established record-keeping policies
Address and resolve inquiries from customers and legal representatives in a timely and professional manner
Contribute to audit preparations, user acceptance testing (UAT), live verification (LV), and system enhancement initiatives
Undertake and manage ad-hoc projects as directed by the Team Manager or Supervisor
Ensure all operational requests are processed accurately and efficiently, meeting established service level agreements and turnaround times
Proactively identify and escalate any discrepancies or deviations to the Team Manager/Supervisor for prompt resolution
Uphold a consistently high standard of service delivery
Provide comprehensive support to the Team Manager/Supervisor, contributing to the seamless operation of the team and department
Collaborate with the Team Manager/Supervisor to propose and implement workflow improvements, identify potential operational risks, and develop effective mitigation strategies
Candidate Requirements
A degree in Business and Finance, Business Administration, Operations Management, or a related discipline is preferred
A minimum of 3 years of relevant experience within financial institutions, specifically in Secured Loans processing
Familiarity with Process Improvement Toolkits, metrics, and measurement methodologies
A solid understanding of operational risks
Possesses meticulous attention to detail
Proven flexibility and the ability to effectively multi-task and manage diverse roles and activities simultaneously
Proficient in Microsoft Office Suite, with advanced skills in Microsoft Excel and Microsoft PowerPoint
Ability to undertake ad-hoc duties on weekends or outside of standard office hours for activities such as User Acceptance Testing (UAT), Live Verification (LV) testing, and Disaster Recovery (DR) drills
