Business Function
Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, people capability and innovation.In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through multiple banking delivery channels.
Responsibilities
- Review account opening documents & perform account opening for various clients from different organizational types and locations;
- Ensure customer records are properly created and updated;
- Ensure all requests are processed within the agreed service-level agreement (SLA) and as per procedures specified in Standard Operational Procedure
- Comply with external and internal compliance and regulatory requirements, including Bank's approaches as well as customer acceptance requirements;
- Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor;
- Understand the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately;
- Attending to email and teams enquiries from BUs and CORE teams;
- Handle internal customer compliant tactfully and ensure responsive problem solving for enquiries from BU and other units / parties within benchmark;
- Participate in process improvement events;
- Participate in Digital Platform (Corporate PayNow, SGQR) initiatives and support enhancements or change of system.
- Provide support in ad-hoc project and assist to conduct testing on various systems enhancements.
- Accept any Ad-hoc duties when assigned
Requirements
- Bachelor's Degree in any field with minimum 3 years of work experience in the Banking industry
- Knowledge in the industry regulations is preferred i.e. MAS626, FATCA/CRS
- A good team player and the ability to work independently under minimal supervision
- Good written and oral communication skills with computer proficiency in Microsoft Office –Word, Excel & PowerPoint
- Meticulous with an eye for detail, organized with good problem-solving skills
- Work Location : DBS Asia Hub (Changi)
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievement
Location:
DBS Asia Hub
Job:
Operations
Schedule:
Regular
Employee Status:
Full time
