ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.
Operational Leadership
- Support the Assistant Manager / Outlet Manager in executing daily outlet operations in line with Forbes 5-Star standards
- Supervise service areas and ensure correct setup, readiness, and execution during all meal periods
- Ensure all Standard Operating Procedures (SOPs),service sequences, and brand standards are consistently followed
- Monitor service flow and address operational challenges promptly, escalating issues when required
- Ensure accurate execution of outlet promotions, special events, and guest requests
Guest Experience & Service Excellence
- Lead by example in delivering anticipatory, personalized, and gracious service
- Proactively engage with guests to ensure satisfaction and resolve concerns professionally
- Collect guest feedback and communicate insights to management for service improvement
- Ensure staff demonstrate proper service etiquette, grooming, and communication standards at all times
Requirements:
- Minimum 2-4 years experience in Food & Beverage service operations
- Previous experience in a luxury or 5-Star hotel environment preferred
