About The Team
Kindly note that you can only be considered in
one recruitment process at a time within Sea Group and will be
considered for jobs in the order that you have applied.
The Customer Service Chatbot team at Shopee Singapore is dedicated to building multilingual, intelligent dialogue systems to serve a wide range of consumers and sellers. The team focuses on applying cutting-edge AI technologies such as Large Language Models (LLMs), Agents, and Reinforcement Learning (RL) to customer service scenarios, continuously enhancing interaction intelligence and user experience.
They have successfully developed and deployed an efficient LLM-based chatbot system across multiple markets, significantly improving service quality and response efficiency. In the next phase, the team will further explore Agentic Workflow–centric system architectures to evolve from traditional Question Answering to intelligent Agents capable of autonomous planning and execution, delivering more natural, intelligent, and efficient conversational experiences.
Job Description
You will be involved in or lead the design and development of core algorithms for our chatbot systems, including but not limited to:
- Prompt engineering and response optimization
- Supervised fine-tuning (SFT) and alignment of LLMs
- Multi-turn dialogue context modeling and state tracking
- Agentic dialogue systems driven by workflow execution
- Retrieval-Augmented Generation (RAG) for Question Answering
- Reward model design and strategy optimization via reinforcement learning
- Agent framework design and implementation
You will also work closely with product, business, operations, and engineering teams, participating throughout the full lifecycle—from problem definition and solution design to deployment and iteration—to ensure the effective and continuous improvement of algorithm solutions.
Requirements
- Final-year or Penultimate student currently pursuing a Bachelor's degree in computer science, computer engineering or any related fields
- Master degree or above in computer science, computational linguistics and other related majors
- Have excellent coding skills, hands-on online code development experience, and proficiency in at least one language among C++/Golang/Python/Java
- Strong foundation in computer science, algorithms, and data structures
- Familiar with the theory and implementation of mainstream models in at least one of the following areas: NLP, LLMs, RL, Agent systems, or Multimodality
- Experience with at least one deep learning framework (e.g., PyTorch, TensorFlow)
- Good communication and collaboration skills, able to explore new technologies with the team and promote technological progress
- Full-time interns preferred (6 months)
- Part-time interns who can commit at least 3 working days a week are also welcome to apply
