Company Overview
China Southern Airlines Company Limited, headquartered in Guangzhou, is China's largest airline operating over 3,000 daily flights to 230 destinations worldwide. It leads in passenger traffic and cargo volume with a modern fleet including Boeing and Airbus aircraft.
Job Summary
You will provide passenger and cargo services to ensure smooth flight operations, safety, and customer satisfaction while coordinating with airline and airport teams.
Responsibilities
Passenger Service:
- Manage guest departure and arrival gate duties to ensure on-time flights and passenger safety
- Coordinate boarding and departure processes efficiently with airline and airport teams
- Prepare and submit closing reports after flight arrivals and departures
- Handle baggage services and related reporting accurately
- Address passenger feedback and complaints, coordinating with support teams to resolve issues promptly
- Respond to passenger email and phone enquiries professionally
- Pespond to airport traffic operations, provide basic ticketing, reservations, and airline website information to passengers
- Deliver customer service that ensures passenger satisfaction with airline products and services
- Support additional tasks as assigned by the Department Manager
Cargo Handling:
- Support cargo reservations and bookings, processing cargo acceptance, documentation, and release per airline and regulatory standards
- Respond to cargo agent email and phone enquiries promptly and accurately
- Maintain accurate cargo records and ensure compliance with safety and security procedures
- Ensure required inbound and outbound shipment documents are uplifted on flights
- Prepare aircraft load planning and weight & balance calculations to prevent oversize shipments
- Coordinate cargo service activities among sales, operations, and ground handling teams to ensure efficient shipment handling
- Build and maintain strong relationships with freight forwarders and logistics clients
- Assist with other duties as assigned by the Department Manager
Required competencies and certifications
- Diploma or equivalent qualification
- Ability to work shifts, weekends, and public holidays
- Strong communication and interpersonal skills
- Customer-oriented attitude with a positive and professional demeanor
- Willingness to wear company uniform when assigned to front-line duties
