Airfreight Customer Service Coordinator

Key Responsibilities

. Act as the main point of contact for customers on airfreight inquiries

. Coordinate closely with customers on shipment requirements and updates

. Prepare and provide accurate quotations based on customer requests

. Follow up on quotations and support conversion to confirmed bookings

. Liaise with internal teams (operations, warehouse, accounts) for smooth execution

. Assist SOE in handling daily sales support and customer servicing tasks

. Monitor and update customers on shipment status when required

. Maintain proper records of quotations and customer communications

. Support ad-hoc duties assigned by SOE

Requirements

. Minimum 1-2 years experience in logistics / freight forwarding preferred

. Basic knowledge of airfreight processes and terminology

. Good communication and customer handling skills

. Able to multitask and work in a fast-paced environment

. Proficient in MS Office (Excel, Outlook, etc.)

. Positive attitude and willingness to learn

Working Hours:

Mon to Fri 9am-6pm

Sat 9am - 1pm ( alternate sat after probation )