- Salary: Up to S$7,000 (commensurate with experience)
- Working Location: East
- Employment Type: Full-Time, Permanent
A leading global MNC in the logistics industry is seeking an experienced Air Freight Export Customer Service Manager / Assistant Manager to lead its customer service function and support the continued growth of its air freight operations.
Job Responsibilities:
- Lead and manage the Air Freight Customer Service Export team to ensure efficient and consistent service delivery
- Act as the key point of contact for existing clients and manage customer expectations and requirements
- Liaise closely with internal stakeholders to ensure smooth shipment execution
- Manage operational and commercial requirements from shipment commencement through to completion of billing
- Train, develop and mentor team members to strengthen service quality and operational capabilities
- Oversee delegation, work load planning and team performance to ensure productivity and service standards are maintained
- Monitor departmental KPIs and drive continuous improvement initiatives
- Ensure proper follow-up on customer requirements, operational issues and outstanding matters
- Oversee billing, invoicing, client payments and inter-company payment processes with relevant stakeholders
- Ensure accurate and timely maintenance of shipment documentation and records
- Develop and maintain SOPs, Work Instructions and other operational documentation
- Ensure compliance with customer requirements, company procedures and quality standards
Job Requirements:
- Min. Diploma or equivalent qualifications
- Min. 5 years of relevant experience in air freight / freight forwarding (Export), with supervisory or managerial experience
- Strong customer service and key account management experience
- Strong knowledge of air freight operations and shipment processes
- Strong leadership, delegation and team management skills
- Excellent communication and stakeholder management skills
- Strong organisational and time management skills with the ability to manage multiple priorities
- Knowledge in CargoWise One is an advantage
Looking for a change or a new challenge Please email your detailed resume in MS Word format to [Confidential Information]
Cherry Cheng Wei (Ms.) | Talent Acquisition Consultant | CEI Reg. No: R26160225
