Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple dont just craft products - they build the kind of wonder that revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Are you interested in being part of a team that continues to innovate the way people and machines interact The world of Artificial Intelligence and Machine Learning (AIML) is rapidly growing and the human annotation team is a big part of it. Siri is powered by Apple Intelligence and offers a faster, easier way to get things done on your Apple devices, even before you ask. The Data Operations team is passionate about technology with a focus on enriching the customer experience. We are looking for a motivated Annotation Analyst that demonstrates active listening, integrity and acute attention to detail. Bring passion and dedication to your job and there's no telling what you could accomplish.
Description
Our team is comprised of very talented individuals, who are passionate about AIML and ensuring Apple services are at their best. As part of the Data Operations team you'll play a central role in enhancing the user experience. We work in a fast paced, dynamic, technology focused environment. As an Annotation Analyst, you'll annotate data which can be both audio and visual and evaluate data from customers who have opted in to the grading program. You'll use your language and cultural knowledge, along with analytical skills, to evaluate responses and information against guidelines. Your flexibility and the ability to prioritize tasks is essential. We focus on the user experience, thinking creatively on how customers use our products and use this knowledge for improvements. Because we believe our individual backgrounds, perspectives, and passions help us build the ideas that move all of us forward. We'll train you to be an expert in understanding, supporting and improving the customer experience. This position is required to work Monday through Friday with work hours starting between 7am-9am and ending between 4pm-6pm local time with scheduling and work flexibility based on business needs.
Minimum Qualifications
Australian English reading, writing, and comprehension skills to support the language specific market
Fluency in English reading, writing and comprehension skills to partner with international teams
Excellent active listening skills with the ability to understand verbal nuances
Understanding of the local region and cultural variations
Demonstrates integrity and focuses on customer privacy
Preferred Qualifications
Demonstrates attention to detail and critical thinking skills in evaluation of language usage and dialect
Highly organized with strong attention to detail
Ability to independently navigate systems and tools
Experience in content review or a similar environment, prior testing experience preferred
Demonstrates flexibility and adaptability to changing work-flows and responsibilities
Grows with a team where expertise is shared and feedback is welcomed
Excels at working independently to make timely decisions and take appropriate actions
Experience as an end user of Siri, similar Intelligent Personal Assistants, or other AI
Successfully meets or exceeds targets, working within tight deadlines
Ability to identify business process solutions that increase efficiencies
Ability to maintain focus and aim for high results through large volumes of tasks
Ability to work on safety data which could include offensive material
Thrives in repetitive work and ambiguous scenarios
Bachelor's degree or equivalent job-related experience
Apple Inc. is an American multinational technology company that specializes in consumer electronics, software and online services headquartered in Cupertino, California, United States. Apple is the largest technology company by revenue (totaling US$365.8 billion in 2021) and as of May 2022, it is the world's second biggest company by market capitalization,the fourth-largest personal computer vendor by unit sales and second-largest mobile phone manufacturer. It is one of the Big Five American information technology companies, alongside Alphabet, Amazon, Meta, and Microsoft.
