AI & Workflow Automation Associate

Job description

About Us

Founded with a vision to enable small business growth, Grof leverages technology and digital innovation to simplify all company administration. From incorporation and compliance to accounting and payroll-Grof is an all-in-one business solution, enabling entrepreneurs and business owners to focus on what they do best.

Having grown exponentially, we are looking for highly motivated and independent individuals to join our diverse team. If you crave continual growth and flexibility to innovate and learn, apply to join the Grof family today!

Grof Core Values

1. Own Your Work - At Grof, we believe in the power of owning our work. It means taking pride in our accomplishments, no matter how big or small, and recognising that our efforts contribute to the success of the team and the organization as a whole.

2. Stronger as A Team - At Grof, we encourage each team member to contribute their unique talents, experiences, and knowledge to achieve our collective goals. By helping one another, sharing insights, and leveraging our combined strengths, we create a harmonious and dynamic work environment. Together as a cohesive team, we achieve remarkable outcomes and overcome challenges that would be insurmountable as individuals.

3. Grow 1% each day - At Grof, we believe in the power of continuous improvement and the transformative effect of small, consistent steps forward. By dedicating ourselves to learning something new every day, we cultivate a growth mindset and stay adaptable in an ever-evolving world.

4. Dare to Try - At Grof, we take calculated risks and pursue new opportunities. By daring to try, we foster a culture of innovation, resilience, and growth. We encourage our team members to run towards challenges, embrace a mindset of continuous learning, and persevere even in the face of setbacks.

About the Role

We are looking for an AI & Workflow Automation Associate to help the company implement AI-powered tools and automation across operations, customer support, and internal workflows.

This role focuses on turning manual processes into automated systems by leveraging modern tools such as AI agents, APIs, workflow automation platforms, and internal system integrations.

You will work closely with the Operations, Product, and Engineering teams to identify opportunities for automation and implement solutions that improve efficiency and scalability.

Key Responsibilities

1. AI Automation Implementation

• Implement AI-powered workflows for internal operations and customer support.
• Deploy and manage AI tools for tasks such as:
• Email and inbox automation
• Internal knowledge retrieval
• Customer query classification
• Document and data processing
• Build internal AI assistants or copilots to support operational and shared services teams teams.

2. Workflow Automation

• Identify repetitive operational tasks and automate them using workflow tools.
• Design automation between systems such as:
• CRM
• ERP
• Internal databases
• Communication tools (email, WhatsApp, inbox systems)
• Create automation for notifications, task creation, and status updates.

3. System Integrations

• Configure integrations between SaaS tools using MCPs, APIs or automation platforms.
• Deploy agents on servers as required.
• Maintain system connections across tools used by the company.
• Work with engineering when deeper technical integration is required.

4. Internal Tools & AI Experiments

• Prototype internal tools that improve team productivity.
• Test new AI tools and platforms that can improve company workflows.
• Evaluate and recommend tools that can reduce manual operational workload.

5. Documentation & Process Design

• Develop policy and framework for security and performance reporting within the organisation.
• Document automation logic and workflows.
• Create SOPs for automated processes.
• Maintain clear documentation for internal systems and integrations.

6. AI Enablement Across Departments

• Educate and guide internal teams on how to effectively use AI tools in their daily work.
• Create prompt library, plugins and workspace to encourage adoption.
• Identify department-specific use cases where AI can improve efficiency.
• Provide hands-on support for teams adopting AI workflows.
• Share best practices, prompts, and tools to help teams integrate AI into their processes.
• Encourage AI-assisted work culture across the organization.

Requirements

• Interest in AI tools, automation, and operational systems.
• Familiar with or willing to learn tools such as:
• Zapier / Make / n8n
• MCPs, APIs and webhooks
• Azure / Microsoft platform
• AI tools (OpenAI, Claude, etc.)
• Strong problem-solving and system thinking skills.
• Ability to translate business problems into automation solutions.
• Comfortable working with multiple SaaS tools.

Nice to Have

• Basic scripting experience (Python / JavaScript).
• Experience integrating SaaS tools via API.
• Experience working with ERP / CRM systems.
• Experience building internal productivity tools or bots.

What Success Looks Like

• Operational workflows are increasingly automated and scalable.
• Manual repetitive work across teams is reduced.
• Internal teams have AI tools that improve productivity.
• Systems across the company are better integrated.

Job Types: Full-time, Permanent

Benefits:

• Flexible schedule
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Work from home