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TikTok

AI Program Manager (Data Annotation Model Operations) - AI Data Service and Operations

3-5 Years
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Job Description

Responsibilities
Our Company will be prioritizing applicants who have a current right to work in Singapore, and do not require Our Company's sponsorship of a visa.

About AI Data Service and Operations (ADSO) Team
The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

Responsibilities
- Automated Annotation Performance Monitoring & Issue Analysis. Own the monitoring and day-to-day operations of automated annotation projects. Track key performance metrics, conduct case studies and Root Cause Analysis (RCA) based on validation sets, sampled data, and online results, identify critical issues affecting model performance and stability, and drive issues to closure.
- Annotation Agent Workflow & Strategy Optimization. Develop a deep understanding of the end-to-end automated annotation Agent workflow. Identify gaps in strategy design, propose actionable optimization plans, and collaborate with relevant teams to complete experimental validation and strategy iteration.
- Experiment Design & Effectiveness Evaluation. Collaborate with Data Science, Algorithms, and other cross-functional teams to participate in experiment design and analysis. Define evaluation metrics and analytical approaches, support structured interpretation of experiment results, and facilitate data-driven problem solving.
- Cross-Project Knowledge Reuse & Methodology Building. Leverage hands-on experience from multiple automated annotation projects to identify common challenges and solution patterns across different business scenarios, and promote standardization and reuse of workflows, analytical methods, or operational mechanisms.

Qualifications
Minimum Qualifications
- Educational background in Statistics, Computer Science, Artificial Intelligence, or related field.
- Minimum of 3 years of experience in AI, large language models (LLM), or automated systems, with hands-on involvement in operations, evaluation, or production deployment.
- Solid understanding of model capabilities, limitations, and real-world application scenarios.
- Strong data sensitivity and analytical skills, with the ability to analyze metric trends, break down problems, and support judgments and decisions with data; basic understanding of experimentation and effectiveness evaluation.
- Ability to understand common technical concepts and analytical conclusions, and to communicate effectively with Algorithm, Engineering, and Product teams.
- Strong learning ability with the capacity to quickly grasp new AI capabilities and business contexts.

Preferred Qualifications
- Working knowledge of SQL and Python.
- Background in the Content Safety and Trust and Safety domain.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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About Company

Job ID: 143353147